Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Is anyone else unable to connect to Salesforce?

  • November 5, 2025
  • 6 replies
  • 38 views
H

It should be very simple to connect to Salesforce. I just did it a few weeks ago for another client, but for this client, I’m getting this error:

OAUTH_APPROVAL_ERROR_GENERIC : An unexpected error has occurred during authentication. Please try again.

 

6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • November 5, 2025

Hi ​@HA-Austin 

Help links to reference for using Salesforce in Zaps: https://zapier.com/apps/salesforce/integrations#help

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
H
  • HA-AustinBeginner
  • Author
  • Beginner
  • November 6, 2025

Thanks ​@Troy Tessalone but I’ve done this before a few times in other SF orgs. This is something else, Zapier Support says it’s a known bug, but it seems like a pretty critical bug that is still unresolved and has me completely stopped in my tracks.

 

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • November 6, 2025

​@HA-Austin 

I believe Zapier manages the Salesforce Zap app integration, so it would be on Zapier to fix the issue.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
H
H
  • HA-AustinBeginner
  • Author
  • Beginner
  • November 20, 2025

Is there ANYONE from ZAPIER monitoring these questions and answers?

We’ve been stuck in the mud for two weeks, waiting for them to resolve a “known issue” (according to them)!

This is shockingly bad support for a paid app!

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • November 20, 2025

​@HA-Austin 

Have you tried opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • November 21, 2025

Hi there ​@HA-Austin 👋

I’m so sorry that you’ve been running into that error when attempting to connect to Salesforce. I had a look into the Support tickets and it seems like the bug was fixed and Support sent through some instructions on how to resolve it. Sharing those here in case it’s helpful for others that might be facing similar errors:

the underlying OAuth authentication bug that was preventing [redacted by moderator]- from connecting to Salesforce has been resolved. Our engineering team identified that Salesforce recently implemented restrictions on uninstalled Connected Apps, which was causing the OAUTH_APPROVAL_ERROR_GENERIC error you encountered.
 
Here's what needs to happen for [redacted by moderator] to successfully connect:
 
The Solution:

  1. First, [redacted by moderator] (as the Salesforce admin) needs to install the Zapier Connected App in her Salesforce org
  2. Once installed, she'll be able to authenticate her Salesforce connection in Zapier without errors

 
Step-by-step process:

  1. In Salesforce, go to Setup → Apps → Connected Apps → Manage Connected Apps
  2. When [redacted by moderator] attempts to connect Salesforce in Zapier again, she'll see the org she's authenticating to during the OAuth flow
  3. After successful authentication, the Zapier app will appear under Connected Apps OAuth Usage for the admin
  4. If needed, [redacted by moderator] can control which users have access to the Zapier integration through the Connected App settings

 
What changed:
Salesforce now requires Connected Apps to be installed by an admin before users can authenticate. This wasn't the case when you successfully set up [redacted by moderator], but it's now a requirement that affected [redacted by moderator]'s setup.

 

It seems like that may have done the trick, but if that’s not resolved things, please do let us know. Want to make sure this gets sorted!

Terms & ConditionsAccessibility statement