About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

I just got charged after downgrading my plan!?!

  • 1 December 2023
  • 2 replies
  • 21 views
D

Hi there,

Yesterday I downgraded my plan to a free one because as much as I love my Zapier automations, I couldn’t realistically afford a subscription being a student. I was on the pro trial but consequently assumed it got cancelled as I downgraded to the basic/free plan but for some reason it still charged me £198.30 today! I can’t believe it. This has put me in my overdraft and I don’t know what I’m going to do.

 

I’ve submitted a support thingy, but does anyone know how long this takes to get a response? Or how long a refund takes? I need the money back asap because I pay interest on my overdraft. 

 

Thanks

icon

Best answer by SamB 11 December 2023, 10:17

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @DJK 

Zapier Customer Support expectations are outlined here: https://zapier.com/l/support

 

*These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees.
Actual response times may vary depending on volume and request complexity

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
Rank
Userlevel 7
Badge +11

Hi @DJK, welcome to the Community! 👋

For plan and billing related issues our Billing and Accounts department are the best people to talk to. Us folks in Community cannot assist on that side of things. Lately they’ve been experiencing higher than usual volumes so responses have been a bit slower than usual.

That said, I had a quick look on this end and can see that they did respond to your initial reach out and they are working with you to get things resolved. If you have any further questions on that front please do followup with them on that email thread directly.

If there’s anything else Zap-related we can help with in the meantime just let us know! 🙂

Terms & Conditions