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Best answer

I am unable to edit my Zaps on the visual editor on individual Zap steps.


Why can't I edit a Zap? 

Best answer by SamB

Hi there folks,

Thank you all for your patience while the team were working on a fix. I’m happy to report that the incident which was preventing Zap steps from being edited has since been resolved! 🎉 

If you’re still unable to edit your Zap steps then clearing your web browser’s cache, or attempting to edit the Zap in a different browser should help. And if you try that and are still running into trouble please get in touch with our Support team who will be able to investigate further. 🙂

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19 replies

Troy Tessalone
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  • Zapier Expert
  • 30472 replies
  • September 25, 2023

Hi @CIANDT 

We would need to see screenshots of your issue to have more context.


  • New
  • 1 reply
  • September 25, 2023

Same here , cannot edit 


  • Author
  • Beginner
  • 3 replies
  • September 25, 2023

 

Hey @Troy Tessalone , please find the screenshot above.


  • Beginner
  • 4 replies
  • September 25, 2023

Same issue here @Troy Tessalone 

 


Forum|alt.badge.img
  • Beginner
  • 3 replies
  • September 25, 2023

Same here - Cannot edit - Nothing can be clicked on to Edit and the Zap failed to trigger last night.

 


ZoeMenendez
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  • Beginner
  • 6 replies
  • September 25, 2023

I am having this same issue too. No matter how many times I click on a step, nothing opens up and I can’t edit or pull in a new test

 

 


  • New
  • 1 reply
  • September 25, 2023

also having the same issue


  • New
  • 1 reply
  • September 25, 2023

Same here.


  • New
  • 1 reply
  • September 25, 2023

Same here. please help


  • Beginner
  • 5 replies
  • September 25, 2023

Same here, the option  of visual editor and clasicc editor its missing in the web page 


Troy Tessalone
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  • Zapier Expert
  • 30472 replies
  • September 25, 2023

@ZoeMenendez@Kliqks@CIANDT@JLAKE@AHC@Ryan121@Maria CM 

I recommend opening a ticket with Zapier Support: https://zapier.com/app/get-help

It may be a temp issue that resolves itself in due time.


ZoeMenendez
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  • Beginner
  • 6 replies
  • September 25, 2023

@Tbfvotetx I think they removed the classic editor feature today and that’s why we’re all having this issue :/


  • Author
  • Beginner
  • 3 replies
  • September 25, 2023

I did opened up a ticket. Was hoping it wasn't a lasting error.

But thank you, @Troy Tessalone 


ZoeMenendez
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  • Beginner
  • 6 replies
  • September 25, 2023

@Troy Tessalone I will try that and hopefully they can offer some insight


Tim Mc
  • Beginner
  • 6 replies
  • September 25, 2023

The Visual Editor cannot work in Chrome. That’s the problem.

 

You have to change browsers until they get this fixed (I’m using Safari and its fine). I see tickets about this as much as 5 months ago so don’t expect them to resolve it anytime soon.


  • Author
  • Beginner
  • 3 replies
  • September 25, 2023

Thanks for your help, @Tim Mc. I've changed to Microsoft Edge and now I can edit again. 


Troy Tessalone
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  • Zapier Expert
  • 30472 replies
  • September 25, 2023

  • Beginner
  • 5 replies
  • September 26, 2023

I have already tried several browsers and clearing the cache but it still doesn't work for me @Troy Tessalone 


SamB
Community Manager
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  • Community Manager
  • 7068 replies
  • Answer
  • September 27, 2023

Hi there folks,

Thank you all for your patience while the team were working on a fix. I’m happy to report that the incident which was preventing Zap steps from being edited has since been resolved! 🎉 

If you’re still unable to edit your Zap steps then clearing your web browser’s cache, or attempting to edit the Zap in a different browser should help. And if you try that and are still running into trouble please get in touch with our Support team who will be able to investigate further. 🙂


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