I am trying to create a Zap to capture when a Outreach.io field is set to a certain value. The Updated Prospect triggers properly, but none of the fields are exposed as attributes. When I test the Zap, I see the attributes, but when I run the Zap most of the runs don’t help as only a few attributes are passed to the Zap. Is there a way to read specific attributes from the Outreach.io Prospect record that was updated?
Best answer by MarinaH
Hi folks,
An update was made for Outreach to send the the full payload of Prospect attributes here - please try turning your Zaps off and back to reset the webhook subscription, and you should begin to receive all the available attributes when those Zaps trigger.
+14Hi
That is unusual.
The Outreach Zap app integration does not have an available action to “Find Prospect”, otherwise I would suggest adding that as a Zap step since that can often return the full data for a record.
Try reaching out to Outreach Support for help with their Zap app integration.
You can also try opening a ticket with Zapier Support: https://zapier.com/app/get-help
+11Hi
I can see our Support team have added you to a bug where the Updated Prospect trigger is not returning all the fields, only those that were updated—sorry you’re running into that issue. As they mentioned, we can’t provide an ETA on when you can expect that to be resolved by but we’ll definitely let you know as soon as it is.
There aren’t any workarounds noted at the moment but I’ll be sure to follow up here if I come across any. If there’s anything else we can help with in the meantime please do let us know.
Hi folks,
An update was made for Outreach to send the the full payload of Prospect attributes here - please try turning your Zaps off and back to reset the webhook subscription, and you should begin to receive all the available attributes when those Zaps trigger.
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