I completed the Zap to log incoming or outgoing ‘Goto Connect’ call to google sheet. The zap test verified the integration is ok and pushed a test line entry. In real test, the calls are not getting logged.
Anyone has the similar experience? I’m on free tier.
Best answer by sv2023View original
All the GoTo Connect Zap triggers are scheduled.
That means it can take from 1-15 minutes for the Zap to fire depending on your Zapier plan.
Check your Zap Runs for errors: https://zapier.com/app/history/
I don’t see anything in the history.
I’ve created two zaps one to log Goto Connect incoming calls and other one for Outgoing calls. I created a Google workbook with two sheets tabs in it. One to record incoming and other one for outgoing calls. I shared the copy of the the google sheet here:
You can see from the test run it created those few test lines in the google sheet. That tells me its configured correctly.
On Goto Connect side I have a phone # That goes to 2 extensions. In the Zap, I added the phone # in the field.
Zaps’ status is on and if I run it manually, it doesn’t record any calls. I made incoming / outgoing test calls as well. No output.
You can try opening a ticket with Zapier Support for further assistance: https://zapier.com/app/get-help
I created a ticket with Zapier support yesterday and still waiting for the response.
The issue was resolved after few calls and escalation to level 2 and product team, For the all direction / incoming / outgoing calls, after picking organization, the phone/extension was not populating our phone or extensions. We were testing by typing phone #s. That was failing. We added the extension and violla, things are working.
@sv2023 thanks for letting us know that this worked after you connected with our friends in Support, I know that lots of Support folks are joining us on our all hands retreat in Texas this week, so I appreciate your patience in getting a reply.
Please come back any time with a question and we’re happy to help get you pointed in the right direction. Best- Rachael