About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Freshsales error adding your account: Authentication failed, the app returned "404"

  • 2 August 2023
  • 7 replies
  • 91 views
EllieVHD

Hi, screenshot below - when I try to connect my freshsales account I get this message, I’ve tried different browsers and checked permissions in freshsales, I’m now out of ideas! Thank you :) 

 

 

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @EllieVHD 

Good question.

Make sure you are inputting the correct values as per the instructions.

Make sure there are no leading/trailing spaces in the input values.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
EllieVHD

Hi, thanks, yeah I’ve checked (a lot, haha), just keep getting the same error message

Troy Tessalone
Userlevel 7
Badge +14

@EllieVHD 

If you have a Zapier paid plan, you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Might be worthwhile to also try contacting Freshsales Support.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
EllieVHD

Thanks Troy

SamB
Rank
Userlevel 7
Badge +11

Hey @EllieVHD! 👋

Just wanted to check in here. Were you able to get this solved by reaching out to the Freshsales Support team as Troy suggested? 

If not, I did some digging and found instances of that same error where our Support team was able to see some more details for the error in the logs. Specifically they were seeing this message: “Incorrect or expired API key”.

Not sure if that’s the cause of the error in your situation too but thought it worth mentioning here in case resetting the API key sorts it. Looking forward to hearing from you!

EllieVHD

Hey @SamB 

Thanks for coming back to this. Sadly I didn’t get anywhere with the Freshsales Team (anybody else think their support is baaaad?!) so just tried resetting the API as you suggested, also no luck.

Thank you for trying :) 

SamB
Rank
Userlevel 7
Badge +11

Sorry that didn’t work as hoped and that you’ve not heard back from the Freshsales support team yet @EllieVHD.

The only other thing I can think of is that maybe the Freshsales account you’re attempting to connect to isn’t supported. Going by the Freshsales documentation here it seems that the Sprout plan isn’t supported:
f0c04e9514a06835835e213d3b676702.png

Are you on their Sprout plan?

If not then it may be worth reaching out to the Zapier Support team as Troy mentioned earlier, as it could well be a bug with the Freshsales app that needs further investigation. 

Please do keep us in the loop on how you get on with this! 🙂

Reply


Terms & Conditions