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Best answer

Freshdesk empty values

  • October 17, 2022
  • 2 replies
  • 185 views
J

Hi,

I want to integrate Freshdesk tickets/ contacts into Active Campaign. However when i take “ticket created” as a trigger start, it does not send along the Requester E-Mail, which is definitely not Null nor empty. 

 

Anyone having the same problems?

 

Thanks,

JOhanna 

Best answer by chanelle

Hey @Johanna, it looks like we have a New Feature Request for including; Original Senders Email Address - Body of Email - Create Date/time, in the New Ticket Trigger. I’ve added your email so you’ll be one of the first to know if/when this gets implemented! 

If you’d like to follow along for more updates, you can also check the main post for this issue here. 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 17, 2022

Hi @Johanna 

Good question.

Please clarify what Zap steps you are using by providing screenshots, thanks.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
chanelle
Forum|alt.badge.img+8
  • chanelleZapier Staff
  • Zapier Staff
  • Answer
  • October 18, 2022

Hey @Johanna, it looks like we have a New Feature Request for including; Original Senders Email Address - Body of Email - Create Date/time, in the New Ticket Trigger. I’ve added your email so you’ll be one of the first to know if/when this gets implemented! 

If you’d like to follow along for more updates, you can also check the main post for this issue here. 

 

J
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