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Hi,

I want to integrate Freshdesk tickets/ contacts into Active Campaign. However when i take “ticket created” as a trigger start, it does not send along the Requester E-Mail, which is definitely not Null nor empty. 

 

Anyone having the same problems?

 

Thanks,

JOhanna 

Hey @Johanna, it looks like we have a New Feature Request for including; Original Senders Email Address - Body of Email - Create Date/time, in the New Ticket Trigger. I’ve added your email so you’ll be one of the first to know if/when this gets implemented! 

If you’d like to follow along for more updates, you can also check the main post for this issue here. 

 

Hi @Johanna 

Good question.

Please clarify what Zap steps you are using by providing screenshots, thanks.

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