Best answer

Freshdesk empty values

  • 17 October 2022
  • 2 replies


I want to integrate Freshdesk tickets/ contacts into Active Campaign. However when i take “ticket created” as a trigger start, it does not send along the Requester E-Mail, which is definitely not Null nor empty. 


Anyone having the same problems?





Best answer by chanelle 18 October 2022, 19:50

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Userlevel 7
Badge +8

Hey @Johanna, it looks like we have a New Feature Request for including; Original Senders Email Address - Body of Email - Create Date/time, in the New Ticket Trigger. I’ve added your email so you’ll be one of the first to know if/when this gets implemented! 

If you’d like to follow along for more updates, you can also check the main post for this issue here. 


Userlevel 7
Badge +14

Hi @Johanna 

Good question.

Please clarify what Zap steps you are using by providing screenshots, thanks.