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Best answer

Flodesk authentication error: No user found for email

Johanna Reid Rossi

Hi! I’m trying to create a Circle - Flodesk zap, I’ve had no problem with Circle, however every time I try and add my email and password when trying to connect to flodesk I am getting a message saying user not found. I am using the correct email and password so i’m not sure how to solve this. Please advise thank you.

Best answer by Liz_Roberts

Hi @Johanna Reid Rossi!

I’ve seen in the past that folks need to use all lowercase when entering their email to connect Flodesk <> Zapier. Almost sounds too easy but worth giving it a try! Let us know if that happens to do the trick!

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5 replies

Danvers
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  • DanversZapier Staff
  • Zapier Staff
  • April 3, 2023

Hi @Johanna Reid Rossi, welcome to the Community!

I’m sorry you’re having trouble connecting your Flodesk account to Zapier. It’s difficult to know exactly what the issue is, but there is something you can try that might help:

Open an incognito window in your web browser (this is called InPrivate if you’re using Miscrosoft Edge)

  1. Go to My Apps in Zapier
  2. Click on Add Connection
  3. In the window that pops up, search for Flodesk

That will prompt you for your Flodesk login information. 

 

I hope that helps. Let us know if you’re still having trouble!

    Johanna Reid Rossi

    Unfortunately this has not worked, it keeps coming up with error message, user member not found. This is terribly frustrating as Circle set up in seconds. Please advise thank you!

    Liz_Roberts
    Forum|alt.badge.img+8
    • Liz_RobertsZapier Staff
    • Zapier Staff
    • Answer
    • April 3, 2023

    Hi @Johanna Reid Rossi!

    I’ve seen in the past that folks need to use all lowercase when entering their email to connect Flodesk <> Zapier. Almost sounds too easy but worth giving it a try! Let us know if that happens to do the trick!

      Johanna Reid Rossi

      @Liz_Roberts Hi, so after several attempts it has worked using lower case in an incognito window, thank you!

      ken.a
      Forum|alt.badge.img+6
      • ken.aZapier Staff
      • Zapier Staff
      • April 4, 2023

      Hey there @Johanna Reid Rossi,

      Awesome! I'm glad to hear that the suggestion of my colleague worked. Thanks for letting us know! If there's anything else we can assist you with, don’t hesitate to post in the Community! 🤗

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