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Best answer

"Find New Records" for DocuSign Zap is not working

  • November 20, 2024
  • 5 replies
  • 33 views
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I created a zap to create a Google Sheet row when a DocuSign with a specific data field is sent. I tested it successfully many times. I had to add additional fields to the DocuSign so I sent a test document today but the zap did not create a new row. So I went back to edit the zap, but “find new records” is not finding the document I sent today. I have waited hours and refreshed over and over again, but the records it is pulling are getting older and older. What am I doing wrong?

Best answer by ken.a

Hi ​@edenschulz,

It looks like you have reached out to our Support Team regarding this issue and they identified it as a bug. We will keep you updated once the bug has been fixed.

I appreciate your patience and understanding.

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Did this topic help you find an answer to your question?

5 replies

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  • edenschulzBeginner
  • Author
  • Beginner
  • 4 replies
  • November 20, 2024

Update I even tried creating a new zap to see if I could pull the test record but it isn’t loading there either. I’m stumped and frustrated.

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 2374 replies
  • November 21, 2024

Hi ​@edenschulz,

 

Welcome to the Community. 

 

To troubleshoot the issue, check that the trigger event is set correctly, such as "New Envelope Status" or "Envelope Sent/Completed." Ensure the data field you're tracking in Docusign is appropriately set up and confirm the document status is "sent" or "completed." Test the trigger step and review the Zap history for errors. Reconnect your Docusign account in Zapier if needed.

 

I hope this helps. Let me know if you have any other questions.

E
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  • edenschulzBeginner
  • Author
  • Beginner
  • 4 replies
  • February 28, 2025

I’m having the same issue again. I have tried all of the troubleshooting (reconnecting Docusign, etc) but it won’t find any records from today at all. They are all older.

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6403 replies
  • Answer
  • March 3, 2025

Hi ​@edenschulz,

It looks like you have reached out to our Support Team regarding this issue and they identified it as a bug. We will keep you updated once the bug has been fixed.

I appreciate your patience and understanding.

K
  • Kaleswar
  • 1 reply
  • March 3, 2025

Ok

hmmh57526@gmail.com
ken.a
1 person likes this
  • ken.a
    ken.a

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