Trying to use the Docusign connector but get the following error message
Could not create signature request: INVALID_REQUEST_PARAMETER: The request contained at least one invalid parameter. A document was defined without setting the 'name' field.
Failed to create an envelope using document in DocuSign
Userlevel 7
+14
- Certified Zapier Expert
- 24174 replies
-
29 February 2024
Hi
For us to have context, we will need to see screenshots with how the step is configured.
Userlevel 7
+14
- Certified Zapier Expert
- 24174 replies
-
29 February 2024
The Document field expects a file object or a file url, instead of a filename.
Help article about sending files in Zaps: https://zapier.com/help/create/basics/send-files-in-zaps
You may want to use a different DocuSign action.
Userlevel 1
- Beginner
- 9 replies
-
1 March 2024
Hi
I Have uploaded the file to onedrive and shared it via a URL. However now I get there following error.
Failed to create an envelope using document in DocuSign
The app returned "<!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'><html xmlns='http://www.w3.org/1999/xhtml'><head><meta content='text/html; char...". <!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'><html xmlns='http://www.w3.org/1999/xhtml'><head><meta content='text/html; charset=utf-8' http-equiv='content-type'/><style type='text/css'>body { font-family:Arial; margin-left:40px; }img { border:0 none; }#content { margin-left: auto; margin-right: auto }#message h2 { font-size: 20px; font-weight: normal; color: #000000; margin: 34px 0px 0px 0px }#message p { font-size: 13px; color: #000000; margin: 7px 0px 0px 0px }#errorref { font-size: 11px; color: #737373; margin-top: 41px }</style><title>Microsoft</title></head><body><div id='content'><div id='message'><h2>The request is blocked.</h2></div><div id='errorref'><span>Ref A: 40B381CDD5904B0096CB95072987ED24 Ref B: BN3EDGE0513 Ref C: 2024-03-01T11:34:33Z</span></div></div></body></html>
Userlevel 7
+14
- Certified Zapier Expert
- 24174 replies
-
1 March 2024
We would need to see updated screenshots with how your Zap step is configured to have full context.
Userlevel 1
- Beginner
- 9 replies
-
3 March 2024
We would need to see updated screenshots with how your Zap step is configured to have full context.
The configuration is exactly the same as the previously posted one. The difference is that I deleted the action and re-set it up again. I am also now using a developer account. If you look at the latest error message it is saying that the request is blocked. Does anyone know what that means? Is it that the type of Docusign account does not have privileges for this type of action? That is all I can think of with out any further information in the error message
Userlevel 7
+14
- Certified Zapier Expert
- 24174 replies
-
3 March 2024
Help articles to reference for using DocuSign in Zaps: https://zapier.com/apps/docusign/help
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.