Failed to create a send email in Gmail The value in the "To" field is invalid.

  • 8 December 2023
  • 1 reply

I am creating a zap to connect my cloudtalk platform and gmail. 

I wish to receive an email notification when we miss calls on Cloudtalk as our CRM doesn’t currently connect to cloudtalk. 

It seems that it doesn’t matter what email I use (I have used a variety of our company emails) it keeps coming up with this error. 

Email address used it correct and only trying one email so no error in not adding commas. 

I can’t figure out what I am doing wrong. It could be quite possibly be a very rookie mistake! 🙈 


1 reply

Userlevel 7
Badge +6

Hi there @Monl,

Welcome to the Community! 🎉

Before we dive deeper, could you please check if there are any trailing white-spaces in the “To” field? Additionally, if you are sure that the email you’ve inputted in the “To” field is valid. You can try skipping the testing of the action step by clicking on the “Skip test” button and publishing the Zap right away.

Please keep me updated.