Failed to create a request in Webhooks: No such customer (HTTP Status Code 400)

  • 31 March 2023
  • 4 replies

Hi everyone,

I am following along a tutorial and creating a CRM where I can send stripe invoices from: Send stripe invoices from Airtable | AATT#17 (30:00)

I am in the process of catching a webhook from the 'send invoice' button in the 'invoices table'. 

Screen Shot 2023-03-28 at 1.10.04 PM.png

In the subsequent step 'Find Record in Airtable' - I've set the search value to be the Record ID found in the webhook request.

Screen Shot 2023-03-28 at 1.11.50 PM.png

Then I am attempting to create the invoice item in Stripe.

Screen Shot 2023-03-28 at 1.13.06 PM.png

However, I am running into this issue at the end.

Screen Shot 2023-03-28 at 3.40.39 PM.png

 Does anyone have any idea why this is happening?

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4 replies

Userlevel 7
Badge +14

Hi @adamrahman1 

Good question.

Based on the Stripe API error, it looks like the customer ID you are trying to use does not exist.


You can use this Zap action to check: Stripe - Find Customer


Hmm didn’t seem to work.


I’m not sure why this is the case, would sending you a loom video help?

Userlevel 3
Badge +4

Hi @adamrahman1 

Unfortunately, Loom video isn’t allowed in the Community for the reason that you can’t blur personal informations.

You ay try reaching out to Support as they can check the Zap for you and you can send Loom videos as well.

Let me know if you have other questions. 😊

Userlevel 7
Badge +14


Can you clarify what didn’t work?