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Question

Eventbrite not pulling full description

  • March 26, 2025
  • 3 replies
  • 78 views

I am using Zapier to pull event info from Eventbrite and map onto event pages in Webflow. Suddenly, a once sentence summary is being pulled instead of the full event description. The fields that are being affected are called Description Text and Description HTML. Is anyone else having this issue?

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34081 replies
  • March 26, 2025

Hi ​@studio.true 

For us to have more info, can you post screenshots of examples about what you are specifically referring to in the Zap step/data.


  • Author
  • Beginner
  • 1 reply
  • March 27, 2025

Hi ​@Troy Tessalone Here is an example event I am trying to pull data from.

 

The Description Text field here should pull the full description from Eventbrite

 

It should be pulling this highlighted text from Eventbrite.

 

It is instead pulling this text, duplicating the Summary field.

 

 

The Description Text field was pulling the correct data until just a few days ago. If it helps, I found a post from three years ago that encountered the same issue.


JammerS
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  • Zapier Staff
  • 3527 replies
  • March 27, 2025

Hi ​@studio.true,

 

Welcome to the Zapier community.

 

If the Description Text field isn't pulling correctly from Eventbrite in your Zap, it may be due to changes in Eventbrite's data structure or a Zapier integration glitch. Try re-testing the trigger to pull fresh data, checking the Eventbrite API for updates, and reconnecting Eventbrite in Zapier. If the issue persists, it may be a bug that needs further investigation. You may contact Zapier support.

 

I hope this helps. If you have any more questions or need further clarification, don't hesitate to ask.