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Question

Error: Email content formatting issues when sending to Viator chat section recipients via Zap

  • 15 February 2024
  • 2 replies
  • 10 views
W

Hello,

I'm currently in the process of setting up a Zap to automatically send emails directly to the email addresses listed in a designated column. These emails are intended to lead to a Viator chat section with guests.

During our testing of the Zap, we've observed that the content of the email appears broken or improperly formatted when received by the recipients.

Could you please advise on how we can address this issue and ensure that the emails are delivered correctly without any formatting issues on the recipient's end?

Thank you for your assistance.

2 replies

SamB
Rank
Userlevel 7
Badge +11

Hi there @WMT 👋 

Just came across your post here and wanted to check how you got on. If you were since able to get this solved would you mind sharing some details of what the solution was? I’m sure others in the Community running into similar issues would be glad to learn from your experience on this. 

And if you weren’t able to get this solved can you please share some screenshots showing some examples of the broken/incorrectly formatted emails so we can better advise on what might be causing that to happen? We’d be happy to assist further. Please remove/hide any private information (like names, emails, addresses etc.) from any screenshots before sharing.

Looking forward to hearing from you! 🙂

Troy Tessalone
Userlevel 7
Badge +14

Hi @WMT 

For us to have full context, we would need to see screenshots with how your Zap steps are outlined and configured, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


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