Enrich contact data from website form

Hi ​@Marketing Ozone API 

For us to have more info about the error, post screenshots of the error and how the Zap steps are outlined and configured in the CONFIGURE tab while in EDIT mode with the field mappings visible.

Hi ​@Marketing Ozone API 

Here's the Zapier doc that might help:

• How to get started with HubSpot on Zapier
• Common Problems with HubSpot

If you’re still running into issues, could you share a screenshot and a quick description of what your Zap is doing? That’ll make it much easier to understand what’s going wrong
 

Hi ​@Marketing Ozone API just checking in — did you manage to resolve this? If not, posting screenshots of your Zap steps and the full error would really help folks troubleshoot further.

the error is almost certainly happening because zapier can't find a company from the email. most enrichment tools (clearbit, enrichmy, etc) return blank when the email is a free provider like gmail or outlook. and then your "get region from company" step gets handed a null value and throws.

so the fix isn't really in the mapping. you need a filter step right after the enrichment that checks if company came back as anything. if it's blank, skip the rest. then only run the region lookup and hubspot update when you actually have data.

it depends on what enrichment tool you're using too. some give you a confidence score you can filter on. others just give you nothing and you have to handle it on your end.

if you want i can write out the exact filter logic for the zap.