Question

Docusign error: Could not create signature request: INVALID_USERNAME_FOR_RECIPIENT: The user name for the recipient is invalid.

  • 25 March 2023
  • 1 reply
  • 327 views

Userlevel 1

I have a Zap created that triggers when a contact in pipelinepro books an appointment that should trigger off a Docusign Template for signatures.  It worked yesterday but is not working today and says 

Could not create signature request: INVALID_USERNAME_FOR_RECIPIENT: The user name for the recipient is invalid. The user name is invalid for recipient.  When creating a template I see nowhere to create a username, only a Role which was selected in the Zap settings.  I don’t know what to do and am especially bugged that it works and now doesn’t work.


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1 reply

Userlevel 7
Badge +14

Hi @interim slc 

Good question.

It may refer to this field: Recipient Name

 

DocuSign error codes: https://developers.docusign.com/docs/esign-rest-api/esign101/error-codes/