Question

Connection to Xero not working, but connection from Xero is working...

  • 30 March 2022
  • 5 replies
  • 429 views

I have three Zaps connecting Salesforce and Xero, two of these have Xero triggers and update records in Salesforce, the third has a Salesforce trigger and updates a record in Salesforce.

The first two Zaps are working fine, but when I try to the test the Salesforce triggered Zap I get an error that Zapier cannot connect to Xero.  I hve tried re-connecting and have verified that the link to Xero is working, as is shown by the other two Zaps working fine, so i can't work out what is going wrong.  Does anyone have any ideas?


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5 replies

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@Maddy 

Probably best to open a ticket with Zapier Support for further troubleshooting assistance on this issue: https://zapier.com/app/get-help

@Troy Tessalone 

It’s possible, although I’ve had this issue for two days, and if it was a straight connectivity issue then I would have expected it to impact all three zaps that share the same Xero connector.  Most odd

Userlevel 7
Badge +14

@Maddy 

FYI: Zapier is having an incident today that may be related: https://status.zapier.com/

Hi @Troy Tessalone Troy

 

Thanks for the response.  I am aware of this approach, but as noted in my initial message, this has not resolved the problem.  “I have tried re-connecting and have verified that the link to Xero is working, as is shown by the other two Zaps working fine”.  So now I need an alternative solution.

Userlevel 7
Badge +14

Hi @Maddy 

Good question.

 

I can't connect my Xero account

The Xero account you're connecting with must have either Standard or Advisor level rights in order to use the Xero API, which is required for connecting with Zapier. Read-only, Invoice Only, and Cashbook Client roles don't have the ability to use the API.

My account keeps getting disconnected

This can happen if a second connection to Xero from the same account has taken place. If, under a separate Zapier account, you try to connect to the same organisation in Xero, this will replace the previous connection. To resolve, only connect your Xero account to one Zapier account.

 

Error: "Please re-connect your Xero account to Zapier on https://zapier.com/app/connections and try again."

Symptoms

You might see this error when you are testing your Zap, or when one of your live Xero Zaps tries to run.

Causes

This error usually happens because the authentication between Zapier and Xero stopped working. This could be because access was revoked inside of Xero, user permissions have changed, or the Xero tenant is no longer active.

How to fix it

  1. Go to https://zapier.com/app/connections
  2. Find the Xero authentication that stopped working
  3. Click the "Reconnect" button
  4. Follow the prompts in the pop-up to reconnect your account
  5. Once you successfully authenticate, turn on any Zaps that may have been turned off because of this error