A few weeks ago, Zapier told us to expect authentication errors with zaps that connect to TrustPilot and that we would need to reconnect our zaps. We did that and all was fine, however, several times since, the same has happened.
We need to keep reconnecting our zaps with TrustPilot and rerunning the failed zaps.
Is Zapier aware of an ongoing and intermittent problem with this integration, or is it just us for some reason?
Best answer by ken.a
Hi friends,
It looks like we have an open bug report regarding the authentication issue with Trustpilot. Our team is aware of the issue and we're working with Trustpilot on a fix. I've added your email address as another affected members. That does a few things:
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
Hopefully, this helps.
Can you also advise if there is any ongoing dialogue between Trustpilot and Zapier? Trustpilot support are currently unresponsive to enquries and therefore we are unable to confirm if they recognise this as an issue that needs resolving at their end.
Thank you.
Hello - thanks for this thread - we’re also having issues where we need to reauthenticate every few days or so.
Please don’t hesitate to add our name to the list to keep informed :)
Response at 10:45hrs today from TrustPilot Support:
“The goal is to publish a fix within this week, but I see this has been proven more difficult than expected. As they are actively working on it I am hoping the best, however, if you wish, I can explore different invitation methods with you in the meantime.”
+6Hi friends,
I have added you to the list of affected users as well. We will keep you updated once the bug has been fixed.
I appreciate your patience and understanding.
We are still seeing the error and have observed interesting regularity with the disconnects. Perhaps this information might help with the investigation.
These dates/times are those of the first zap failure following a disconnect:
24 Mar @ 12:56
19 Mar @ 12:56
14 Mar @ 19:33
09 Mar @ 08:32
04 Mar @ 12:57
27 Feb @ 12:56
+6Hi
We sincerely apologize, but we don’t have an update on the issue yet. Rest assured that we’ll notify you guys via email once one is available. I appreciate your understanding.
Please add me to the list too. Really frustrating to fix this manually every 2 days.
The whole idea is to automate our tasks, not to manually run our tasks every couple of days.
+11Thanks for reaching out here,
We're not able to give ETA on when it will be resolved, but we’ll be sure to let everyone here know if there’s any update on the status of the bug. Appreciate everyone's patience in the meantime, hopefully this will be resolved soon! 🙏
Hi, please could my email also be added to the list, I’m having to reconnect my Trustpilot account weekly.
It’s quite frustrating to log in weekly just to reconnect my account and manually resend all the failed invitations. On top of that, I receive around 50 error notification emails due to the lost connection, which usually happens in the evening or overnight.
+6Hi
We sincerely apologize for the inconvenience. I’ve added you to the list of affected users, and we’ll notify you via email once an update is readily available. Thanks.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
