Authentication errors with TrustPilot

Hi ​@John Millis 

Check the Trustpilot status page for recent incidents: https://status.trustpilot.com/#past-incidents

Hi ​@Troy Tessalone,

That’s a good point. Perhaps it was the API migration causing the disconnection.

Thanks,

John

I think you’re right on that, ​@John Millis! It looks like their recent API migration has been completed, so things should be working as normal again. 😁

Great suggestion to check the status page, ​@Troy Tessalone! 🙌 I’m going to mark it as the best answer as that incident appears to have been the cause of the issue. That said, do keep an eye on things and let us know if you’re still having to reconnect frequently. 

In the meantime, happy Zapping! ⚡

I’ve been experiencing the same. I’ve had to reconnect Trustpilot several times over the past week or so. Hopefully this is it now!

I obviously searched to see if anyone else is having this issue. Yes Trustpilot’s API upgrade was a bit of a disaster, it took them nearly a full week to complete it and for the status page to update. However, i’m now having to re-authorise the trustpilot app integration every week since to fix broken zaps. I suspect it’s something to do with the refresh token not working. But all of that lives in the app integration itself, we have no control over how that works, so it’s up to zapier or trustpilot to resolve this.

Hi ​@sebyoung and ​@RobertTopflight 👋

Sorry to hear that you both have been affected by this as well. If you’re still having to reconnect it frequently, it’s possible that there’s a bug preventing authentication tokens from refreshing properly following Trustpilot’s recent API changes.

If you haven’t already, I’d recommend reaching out to our Support team to report this. They’ll be able to take a closer look into your Zap logs to confirm whether there’s a bug. If there is, they’ll be able to open a bug report for the developers of the Trustpilot app to investigate and fix.

Please do keep us updated on what the Support team find—keen to ensure this gets sorted! 

will do thanks

Sounds good, ​@RobertTopflight! Hope it gets resolved soon 🤞

Hi all, we just had to reconnect our Zapier/TrustPilot integration again having received around 60 failure alerts. I have reconnected and rerun the failed zaps and they have now gone through correctly.

Nothing on the TrustPilot status page shows any kind of maintenance or issues with the API this time though.

Hi ​@John Millis,

Thanks for the update. Glad to hear the failed Zaps have now gone through successfully. I suggest keeping an eye on it, and if it happens again, we might want to dig a little deeper.

Let me know if you notice any recurring issues!

Same again, exactly 100 hours later it’s broken again

​@ken.a are you able to escalate this issue please

Our TrustPilot connections have again disconnected and need reauthentication.

There is definitely a bit of a problem that needs further investigation.

thanks, appreciate it.

Same here, every couple of weeks or so we have had to reconnect Trustpilot. I had to do it again today 3/10/2025. 

Hi ​@DR CRC,

I have added you to the bug report. We will keep you updated via email once the bug has been fixed.

I appreciate your patience and understanding.

fyi ​@ken.a i’ve just had to re-authenticate again, this time only 48 hours or so has passed. 

ignore it was the 100 hours again. Still frustrating to have to do it every 4 days.

Thanks for the update ​@RobertTopflight. So frustrating to have to reset it so often—really hope the Trustpilot team can get this sorted soon. 🤞

We’ll keep this thread posted with any updates or workarounds we might come across. In the meantime, let us know if there’s anything we can help with!

We are having the same issue with the trustpilot integration.
Could you add us to the list of affecetd users as well, so we will be updated once a fix goes live?

Best regards

Of course ​@Tom G! I’ve added you to the list as well now. While we can’t provide a timeline for a fix, you’ll be notified via email as soon as it’s sorted. 🙂
 

Hi,

You can add me to the list, I’m affected too.

Thanks

Hi ​@maxime_evs,

I have added you to the list as well. We will keep you updated via email once the bug has been fixed.

I appreciate your patience and understanding.

We are also having the same issue with the Trustpilot integration.

Could you add us to the list of affeceted users as well, so we will be updated once a fix goes live?