Authentication errors with TrustPilot

Can you also advise if there is any ongoing dialogue between Trustpilot and Zapier? Trustpilot support are currently unresponsive to enquries and therefore we are unable to confirm if they recognise this as an issue that needs resolving at their end.

Thank you.

​@ken.a and ​@SamB i’ve started to see a new pattern of zaps failing with error 504 and having to be replayed. Didn’t have this issue prior to the upgrade

Hello - thanks for this thread - we’re also having issues where we need to reauthenticate every few days or so.

Please don’t hesitate to add our name to the list to keep informed :)

Response at 10:45hrs today from TrustPilot Support:

“The goal is to publish a fix within this week, but I see this has been proven more difficult than expected. As they are actively working on it I am hoping the best, however, if you wish, I can explore different invitation methods with you in the meantime.”

Hi friends,

I have added you to the list of affected users as well. We will keep you updated once the bug has been fixed.

I appreciate your patience and understanding.

We are still seeing the error and have observed interesting regularity with the disconnects. Perhaps this information might help with the investigation.

These dates/times are those of the first zap failure following a disconnect:

24 Mar @ 12:56
19 Mar @ 12:56
14 Mar @ 19:33
09 Mar @ 08:32
04 Mar @ 12:57
27 Feb @ 12:56

Hi ​@John Millis,

We sincerely apologize, but we don’t have an update on the issue yet. Rest assured that we’ll notify you guys via email once one is available. I appreciate your understanding.

Please add me to the list too. Really frustrating to fix this manually every 2 days.

The whole idea is to automate our tasks, not to manually run our tasks every couple of days.

Thanks for reaching out here, ​@RostamDastan. Really sorry that you (and everyone here) are having to reconnect so frequently—I can only imagine how frustrating that must be. I’ve added you to the list, which will help to increase its priority.

We're not able to give ETA on when it will be resolved, but we’ll be sure to let everyone here know if there’s any update on the status of the bug. Appreciate everyone's patience in the meantime, hopefully this will be resolved soon! 🙏

Hi, please could my email also be added to the list, I’m having to reconnect my Trustpilot account weekly.

It’s quite frustrating to log in weekly just to reconnect my account and manually resend all the failed invitations. On top of that, I receive around 50 error notification emails due to the lost connection, which usually happens in the evening or overnight.

Hi ​@Josephine,

We sincerely apologize for the inconvenience. I’ve added you to the list of affected users, and we’ll  notify you via email once an update is readily available. Thanks.

Hi Guys, the latest I heard from Trustpilot was that a fix is still pending. However, it has now been 8 days since it last stopped working for me (previously every 4 days constantly). Other than re-connect with google sign-in instead of trustpilot’s email/password combo, I have not changed anything. So it is possible they have fixed it or the google sign-in, doesn’t have the issue. But my guess is the former rather than the latter. Anyone else had issues in the last 8 days or heard otherwise? I’m just anxious to close it out

Hi ​@RobertTopflight,

We appreciate your input about this issue. We don’t have any update yet regarding with the ticket. We’ll notify everyone once an update is available. Thank you.

I got this from Trustpilot. I’ve not had any issues since the 26th of March, so hopefully the issue is now resolved

-- From Trustpilot Support --

As you know, we have had an issue with Trustpilot’s Zapier integration generating a high volume of errors and forcing users to keep re-authenticating for the integration to function. We have identified the root of the issue and deployed a resolution. However, some users may see some residual effects. We suggest any Zapier integration users to check the following:
 

• That all zaps are firing as expected- zaps will stop functioning if they continuously receive errors, so we encourage users to double check if possible.
• Users who have not re-authenticated lately may be asked to do so.

• For any detailed questions about troubleshooting zaps, users can contact Zapier support.

Hi ​@RobertTopflight,

Thank you for reaching out and sharing this information from Trustpilot. I'm glad you haven't experienced any issues since March 26th. As per Trustpilot's suggestion, double-check your Zaps to ensure they function as expected. You can do this by navigating your Zapier dashboard, selecting each Zap, and checking its task history. If you see any errors or unexpected behavior, please let us know. If you're prompted to re-authenticate your Trustpilot integration, you can go to your Connected Accounts in Zapier and click "Reconnect" next to Trustpilot.