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Question

Unable to connect with Dotdigital after the app update.

  • 24 April 2024
  • 5 replies
  • 18 views
D

Dotdigital app updated now i can not connect. Who do I speak to?

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @duk-david 

Can you post screenshots to give us more context about the issue?

 

Try this tip…

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D

This is the problem that does work in version (2.0.5) but not in the update version

 

 

Troy Tessalone
Userlevel 7
Badge +14

Hi @duk-david 

You may need to try reaching out to Dotdigital Support for help related to their Zap app integration.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D

Thanks I will do

SamB
Rank
Userlevel 7
Badge +11

Hi @duk-david! 👋

I’m so sorry to read of the troubles in being able to connect your Dotdigital account with Zapier after upgrading to the latest version of the app! 

I couldn’t see any existing bug reports for Dotdigital that related to any authentication issues but it could just be that you’re the first to reach out about this. In addition to reaching out to Dotdigital’s support team I’d like to suggest also reaching out to our Support team about this as well. They’ll be able to dig into the logs on our side to get further details and can open up a bug report so we can start tracking folks being impacted by this issue. You can get in touch with them here: https://zapier.com/app/get-help

Please do keep us updated on how you get on with both support teams, I’m keen to ensure this gets sorted!

Reply


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