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Question

ActiveCampaign error: The app returned "Contact id or email is required (422)

  • 12 December 2023
  • 1 reply
  • 85 views
A

Ok, I have read A LOT of these topics, nothing I have found actually explains it.  

I run a subscription based site,
I am trying to UPDATE Active Campaign with the STATUS (active or canceled) and some other custom  fields,

That’s it.  That’s it and I can’t. 

New charge Stripe→ update Active Campaign
 

Failed to create a contact in ActiveCampaign

The app returned "Contact id or email is required. (422)".

I read the notice: add ID or EMAIL -  EMAIL does not work - it kicks back a 422

HOW is Stripe supposed to know what the AC Id is?

“try a filter” is not a good enough help.

May I PLEASE have someone send the EXACT solution for getting these two HUGE compaines to jive???



I’m stunned this has wasted HOURS of my time figuring it out.

 

1 reply

ken.a
Userlevel 7
Badge +6

Hi there @ArtCube Nation,

Welcome to the Community! 🎉

I’m so sorry to hear about the error you’re experiencing with the Zap.

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, could you please send a screenshot of the “Action” section of all of your action steps that shows its fields? Here’s an example screenshot:

46dd6c0979e3d815d621b8da43084ef1.png
(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

Reply


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