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  • ActiveCampaign error: Failed to create a deal in ActiveCampaign. The app returned "The account listed does not exist."

Hello,

Through Zapier, I created a webhook between Expandi and Active Campaign. When an action occurs in Expandi, an account is created in Active Campaign. This is followed by the contact. And as the last step, a deal is automatically created. Now when testing I keep getting the error message "Failed to create a deal in ActiveCampaign. The app returned "The account listed does not exist." While the test does work when creating the account. How can I solve this?

Regards, 
Marleen

 

Hi @Marleen 

Good question.

Please post detailed screenshots with how your Zap steps are configured in order for us to have context.

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Hi Troy, 

I have added 5 documents. In the first 4 you can see my steps, in the last document is the error message. 

We only need 1 zap, but it consists of several steps. How can I solve this with the free version?

Regards, 
Marleen

Hi @Marleen 

Zaps with 3+ Steps will require a Zapier paid plan.

Also using Premium apps in a Zap requires a paid plan.

Webhooks app is a Premium app.

 

 

The errors are related to these 2 fields which expect internal ActiveCampaign IDs mapped from previous ActiveCampaign steps.

 

Hi Marleen, just wanted to check in and see if Troy was able to help you out? Did you have any questions regarding Zapier Plans? 

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