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I set up Zaps to automatically send a message when a ticket is created on Freshdesk. It asked me to enter my phone number on WhatsApp, and then it should send an OTP. However, the OTP message has not been sent to me.

 

Can you assist me with this issue and explain why the OTP message is not being sent

Hi there, ​@anas abdalhadi 

I'm sorry for the inconvenience caused by the Zap issue. After doing some digging, it appears that there is a known bug affecting Whatsapp notifications. Our team is aware of the issue and we're working with ActiveCampaign on a fix. I've added your email address as another affected member. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track and prioritize fixes
  • Allows us to notify you via email if/when this is fixed

Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

Thank you for your understanding!

Hi ​@anas abdalhadi 👋

It looks like the bug report you’ve been added to has been linked to a different Community topic already:

So we’re going to close this topic out so that folks can follow along with any updates in a single place. For anyone that comes across this post and wants to be added to the bug report please reach out on the main topic here and we’ll take care of that! 

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