I am trying to take recorded calls from Ring Central and save the audio file as a record in a one drive folder. The files are coming over, however they are coming over in a weird format that is not audio. Any idea what a 371Z file is or what I need to do to get the actual audio to save in OneDrive?
Best answer by MohSwellam
Are you specifying any file extension in the next field? Try leaving the File Name empty?
+9Hey there,
Hmm, I’m not 100% but it sounds like the files are being compressed into a zip file - likely due to size.
While it’s different apps, this is a similar question that may be helpful and talks about options for unzipping them:
Outside of that though I’m eager to hear if there’s another workaround or alternative ideas recommended by the community. 👀
+8Hi
I have used RingCentral trigger “New Call Recording” and I get the mp3 file without a problem. You probably are mapping the wrong field. Check the below screenshot for the correct field to map.
Hi
That is what I have mapped, but it’s coming over as a document, not an audio file.
+8Are you specifying any file extension in the next field? Try leaving the File Name empty?
That was it, thank you!
I did end up putting the file name back in, but added .mp3 to the end of the file name and still works. Thanks again!
+8Glad I can help :) Please mark it as Solution so others can benefit from it :)
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