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Zendesk -> Zendesk update

  • 18 March 2020
  • 1 reply

Hey everyone, 

I’m new to zapier, so anything helps

Im essentially looking to update a user field in zendesk when they submit a ticket in Zendesk.


Right now when a ticket is submitted i do this..

Customize User:

I want to insert USER ID of the person who submitted the ticket (not just a static ID)

Is it possible to get the ID of the submitter of the ticket? 



Best answer by Mac 19 March 2020, 17:51

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i was able to achieve this in Zendesk alone -- using Target and a Trigger