Hello,
Is there any forecast to have a Zapier for knowledge base\article\solution in Freshdesk?
Right now we only have this:
Best answer by Troy Tessalone
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Zapier for knowledge base\article\solution in Freshdesk?
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1 March 2023
Hi
Good question.
Look into using Webhooks from Freshdesk: https://support.freshdesk.com/en/support/solutions/articles/217264-webhooks-faq
Zap trigger would be Webhooks - Catch Hook: https://zapier.com/apps/webhook/help
Thanks
Not sure if I am following, but even though I say different events now, I still don't see FreshDesk KB articles in there. Am I missing something?
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3 March 2023
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Your original screenshots was for a Zap trigger, but your second screenshot is for a Zap action.
If you are trying to trigger from Freshdesk for events that are not listed in the Freshdesk Zap app, then you would need to explore using Freshdesk webhooks to trigger the Zap.
Look into using Webhooks from Freshdesk: https://support.freshdesk.com/en/support/solutions/articles/217264-webhooks-faq
Zap trigger would be Webhooks - Catch Hook: https://zapier.com/apps/webhook/help
If you are trying to take action on events that are not listed in the Freshdesk Zap app, then you would need to explore using the Freshdesk API: https://developers.freshdesk.com/api/#introduction
The Zap action would use the Webhooks app.
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