Hello All! I’m trying to get some help on a task that I believe Zapier can be helpful for.
I currently have a very busy Slack channel that everyone in the company uses to ask questions about my product. I'm trying to make sense of all the posts from the past and those that are coming in.
And by “make sense,” - I want to identify trends and potentially be able to provide better/more documentation for pain points or even use insights as an input for our roadmap.
I know it's hard to triage automagically for unstructured data, but maybe if I come up with a few keywords, it would help triage better?
My question: is there a way to be able to take all the contents of the slack channel and tag/triage posts towards understanding where the pain points are for our customers?
I had an idea to connect Slack to Airtable, but outside of creating multiple “if “ + “contains” statements that look at keywords in a message, it seems like it's hard to scale - especially if I want to add new keywords. Also, creating all those if statements can take a long time (one-time cost, I guess). Wonder if there’s a way to look at a Google Sheet where I can maintain keywords?
Do y'all have any thoughts?
Best answer by NadiaW
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