Hi there, trying to figure out if this is even possible in Zapier, all pointers gratefully received!
I need to take the API results from our APP and periodically update the related tickets in Zendesk. Unfortunately right now i can only get ALL the results - where each ticket would be a row. [think Ticket ID, Key value pair]
Each row has a unique ID (which is the Ticket ID) and a result and will be in JSON lines format.
I can see that i can update a ticket using the Zendesk App Update ticket event - so i need to be able to iterate/loop through each row and update the related ticket. BUT i am going to need to track which ID’s have been updated so that at the next scheduled time (lets say daily) i retrieve “ALL” results again but i only send the new entries, i want to avoid just updating records with no changes.
I have seen digests and possible store as a means to hold some interim dataset - but need pointers on how this might all be achieved.
thanks
Mitch
