About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Set assignee in Jira service management from Saleforce trigger

  • 30 June 2023
  • 1 reply
  • 66 views
Friendlyuser1

We have multiple Salesforce to (Jira Service Management) integrations Zaps in place at the moment. One thing that I feel is quite a straight forward action is to set the assignee of a Jira ticket when creating a ticket with Zapier but I am not getting that option.

I’m looking for a way to do this as we want to set the assignee based on a field in Salesforce. 

The settings are:

  • Trigger = Updated field on record in Salesforce
  • Condition = If 2 fields are specifically set
  • Action = Create request in Jira service management

Scenario: When a case is created in Salesforce, we user Zapier to create incident tickets in Jira and copy over contents of various fields from Salesforce to Jira. We want to set the assignee in Jira based on a “User Manager” field in Salesforce.

icon

Best answer by SamB 30 June 2023, 15:25

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

SamB
Rank
Userlevel 7
Badge +11

Welcome to the Community, @Friendlyuser1!

Ah, yes you’re not the first to ask about this. There’s a feature request open to have other fields and field types added to the Create Request action, such as the Assignee field. So I’ve gone ahead and added your vote for that.

I can’t make any promises around when the Assignee field would become available but we’ll be sure to email you as soon as it is!

There’s an existing topic in Community that’s related to this feature request:

So as we’ve already got one topic tracking interest in that feature request, I’m going to close out this one. For anyone who comes across this and wants to be added to that feature request, please reach out on the main topic and we’ll be happy to add your vote for it.

Terms & Conditions