About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

ServiceNow Trigger for Updates is missing

  • 15 March 2023
  • 2 replies
  • 44 views
J
Userlevel 1

The ServiceNow app has a trigger for New Record, but no trigger for updates.  Does anyone know how do we do this with Zapier and ServiceNow?

icon

Best answer by chanelle 4 May 2023, 22:06

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

SamB
Rank
Userlevel 7
Badge +11

Hi there, @Jim Case. 👋

You’re quite right! The ServiceNow app is currently only able to trigger on new records, not updated ones. I found a feature request for the ability to trigger on updated records in ServiceNow though so I’ve submitted your vote for that trigger to be added. Can’t give any estimate as to when it would be added but we’ll definitely email you as soon as it is!

In the meantime, I’m wondering if it’s possible to set up a Business Rule in ServiceNow that would allow you to send a webhook with information about the updated record to a Zap that uses a Catch Hook trigger. I’ve not tested this workaround out myself but judging by this post on the ServiceNow community it seems like it may be possible. 🤞

If you do manage to get that working please let us know! 

chanelle
Userlevel 7
Badge +8

Hi @Jim Case! We received word from the developers that this has been included in version 1.1.0! Let us know if you have any questions. 👍

Terms & Conditions