I did some digging into our notes, and it appears that we have a Salesforce exemption that allows users to connect with Zapier, regardless of the Edition they are using, including Essentials.
Hi @SamB, thank you for getting back to me. I’m connecting to Salesforce essential working on the free plan is it possible to connect to Salesforce sandbox with Salesforce essentials. Also when I connect to Salesforce production using Salesforce essentials there is an authentication error. Is there a way around this with Salesforce essentials in the free plan?
Hi @Rhoda, welcome to the Community!
That’s very odd. What web browser are you using for this?
I’m using Google Chrome and was able to select the sandbox option when adding a new Salesforce connection:
Just wondering if there’s a browser specific glitch here that’s preventing that option from being selected. Can you try connecting a new Salesforce app account from within a different web browser to see if that then allows the sandbox option to be selected?
Hopefully that’ll do the trick. Please keep us in the loop on how that goes!