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  • Post message to Slack Channel with custom Channel Name from HubSpot Ticket Field

I would like to send a message to a slack channel, when a ticket is created in HubSpot.

 

On the HubSpot ticket I added a field called “Slack Channel” and added the name of the slack channel associated with this ticket/customer.

 

When creating the Zap, in the step “Customize Channel Message” in the field “Channel” I have the option to choose a “Custom” channel. This is what I want.

 

But I can not see my field “Slack Channel” there in the available fields from the HubSpot ticket. There is a field that I can choose in Zapier that is called “1. Property String“, which sounds good, because I would like to use the string from the field “Slack Channel” but if I choose it, I can’t define which field from HubSpot ticket to use.

 

Any idea, how I can use the string from the HubSpot ticket field “Slack Channel” as custom value for the Slack channel name to post in?

Hi there @Gonnado - Can you use the “Search” field in your Custom tab to see if that field exists? Let me know!

This is the step where I’m stuck, and where I would like to choose the field “Slack Channel”:

 

This is what I would like to do but don’t know how:

 

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