Hi,
I have a zap that triggers with a new email in the Outlook inbox that meets certain criteria. However after I delete or move the email to a different folder, the zap fires up again. I would really appreciate some advice on this.
Thanks!
Hi,
I have a zap that triggers with a new email in the Outlook inbox that meets certain criteria. However after I delete or move the email to a different folder, the zap fires up again. I would really appreciate some advice on this.
Thanks!
Hi
I archive the emails instead of deleting them and it seems to work. You’ll still need a filter of the parent folder ID as in my screenshot above.
I’m having the same issue, was there a solution?
A Zap run firing and Zap Run being filtered are different.
Check your Zap Runs to see the DATA IN/OUT for each Zap step to help you troubleshoot.
Hi
I’ve added a filter of the parent folder ID, which is the ID of the inbox folder, but it’s still firing after the email deleted.
You can try adding a Filter to the Zap to prevent emails from triggering from the “Deleted” Folder.
Hi
There’re no replies to these emails. They are notifications of new event tickets sold.
Thanks
Hi
screenshots of the trigger step:
We would need to screenshots with how your Zap steps are configured.
It would be helpful to provide this info upfront as part of the initial post.
This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.
Hi
Please see screenshots below.
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