I am new to Zap and trying to configure simple scenario. My goal is reply all when new email comes into gmail account. Add PDF attachment from google drive while replying back. Here is what i did.
Added a trigger searching new email with domain rediffmail.com in Inbox only
Added Action to attach PDF from google drive
Added another action to reply back.
The workflow is working fine. The issues I have:
- The replies are sent multiple times (with 2 mins interval), keep on sending
- The thread mapping is changing the subject line while replying back, it is adding subject of thread which is mapped to. But, I don’t want to map it to a predefine thread as I don’t know what would be the subject of new email. But, I know domain name and user email IDs who send emails. This add confusion to end user when they get reply back with different subject name
Appreciate your help greatly.
Best answer by robschmidtView original