About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Jira Software Cloud : enable to assign a ticket to specific user

  • 1 March 2024
  • 1 reply
  • 6 views
I

I have integrated my custom GPT with Jira software cloud, when creating issues on Jira through Zapier AI Actions, Im unable to assign the ticket to a specific email address even though that email address is being added to my project.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

SamB
Rank
Userlevel 7
Badge +11

Hi there @Israa Junaid, welcome to the Community! 🎉 

It might be that you’d need to select the user using their ID number instead of their email address - similar to how it works in a Zap when selecting a custom value from a dropdown field. Try setting up a Jira Find User AI Action. That should allow the GPT to search for the existing user to find their ID number, then the GPT can use that in the Create Issue action that it runs to select the correct Assignee.

Can you give that a try and let me know if that works? 

Terms & Conditions