Hi,
I am trying to create a trigger using Jira Service Management to trigger a survey when a Jira Service Desk ticket is updated to a closed state. I am able to see the updated request option under jira service desk, but am wondering how to specify it so it only covers the case where the request is closed. Thanks!
Best answer by MohSwellam
View original
+8
Hi
In order to do that you would need yo add a Filter by Zapier step right after the Trigger and set it Where Status is closed. This way the zap will continue with the logic only when status is closed.
Awesome thanks! I had one more question. When creating a filter we saw an option that said: “Fields Status Name Closed” (the last option in the dropdown image). Does this field actually take the value “Closed” or is it varied based on the actual field status name (eg is it a variable)? Thanks!
+8
Hi
My pleasure :)
I believe this the field called “Status Name” as you can see its in bold with the value “Closed” since it is not in bold. This is the field you are looking for I guess :)
If this helped you, please mark the original reply as Answer so others can use it :)
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
