Best answer

Integration Act Premium / Zapier

  • 4 March 2020
  • 5 replies

Userlevel 3


Please i need your help to solve this problem :

When i try to add my Act! account from Zapier, i have this error.



Best answer by CasaReno 6 March 2020, 15:29

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5 replies

Userlevel 7
Badge +10

Hi @CasaReno

I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.

Sit tight, and someone will contact you soon.

Userlevel 7
Badge +12

Hi @CasaReno I'm sorry that you're having trouble connect to your Act! database.

The first thing to check is whether or not the database is locked. To do this, follow these instructions in Act!

  1. Login to the database as an Administrator user
  2. Click the Tools menu, then click Database Maintenance
  3. Click Lock/Unlock Database…
  4. Click Unlock

Even if it says unlocked, an administrator may need to lock then unlock to reset appropriately.

Could you give that a go and let us know if it works?

Userlevel 3

Hi @Danvers,

Thanks alot for your reponse 🙂 but i tried this and my Databse is unloked.

Userlevel 3


probably because i have to check this.

act.pngbut i can`t find where to check it


Userlevel 3


Finally it works : I just put the Url web of our account ACT when we are connected.