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Best answer

Integration Act Premium / Zapier

  • 4 March 2020
  • 5 replies
  • 88 views
CasaReno
Userlevel 3

Hi,

Please i need your help to solve this problem :

When i try to add my Act! account from Zapier, i have this error.


image.png


icon

Best answer by CasaReno 6 March 2020, 15:29

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

AndrewJDavison_Luhhu
Userlevel 7
Badge +10

Hi @CasaReno

I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.

Sit tight, and someone will contact you soon.


We're Zapier Certified Experts - we help businesses do cool stuff with automation | www.luhhu.com
Danvers
Userlevel 7
Badge +12

Hi @CasaReno I'm sorry that you're having trouble connect to your Act! database.

The first thing to check is whether or not the database is locked. To do this, follow these instructions in Act!

  1. Login to the database as an Administrator user
  2. Click the Tools menu, then click Database Maintenance
  3. Click Lock/Unlock Database…
  4. Click Unlock

Even if it says unlocked, an administrator may need to lock then unlock to reset appropriately.

Could you give that a go and let us know if it works?



CasaReno
Userlevel 3

Hi @Danvers,

Thanks alot for your reponse 🙂 but i tried this and my Databse is unloked.



CasaReno
Userlevel 3

Hi,

probably because i have to check this.

act.pngbut i can`t find where to check it

clip_image002.jpg


CasaReno
Userlevel 3

Hi,

Finally it works : I just put the Url web of our account ACT when we are connected.



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