Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Integration Act Premium / Zapier

  • March 4, 2020
  • 5 replies
  • 105 views
CasaReno

Hi,

Please i need your help to solve this problem :

When i try to add my Act! account from Zapier, i have this error.


image.png


Best answer by CasaReno

Hi,

Finally it works : I just put the Url web of our account ACT when we are connected.



This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

AndrewJDavison
Forum|alt.badge.img+11
  • AndrewJDavisonZapier Solution Partner
  • Zapier Solution Partner
  • March 5, 2020

Hi @CasaReno

I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.

Sit tight, and someone will contact you soon.


Find out more and hire me: https://zapier.com/partnerdirectory/andrewjdavison (andrew@andrewjdavison.com)
    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • March 5, 2020

    Hi @CasaReno I'm sorry that you're having trouble connect to your Act! database.

    The first thing to check is whether or not the database is locked. To do this, follow these instructions in Act!

    1. Login to the database as an Administrator user
    2. Click the Tools menu, then click Database Maintenance
    3. Click Lock/Unlock Database…
    4. Click Unlock

    Even if it says unlocked, an administrator may need to lock then unlock to reset appropriately.

    Could you give that a go and let us know if it works?



      CasaReno
      • CasaReno
      • Author
      • March 5, 2020

      Hi @Danvers,

      Thanks alot for your reponse 🙂 but i tried this and my Databse is unloked.



      CasaReno
      • CasaReno
      • Author
      • March 5, 2020

      Hi,

      probably because i have to check this.

      act.pngbut i can`t find where to check it

      clip_image002.jpg


      CasaReno
      • CasaReno
      • Author
      • Answer
      • March 6, 2020

      Hi,

      Finally it works : I just put the Url web of our account ACT when we are connected.



      Terms & ConditionsAccessibility statement