Best answer

ID is not defined or invalid

  • 18 April 2021
  • 8 replies
  • 672 views

Userlevel 1

Hi guys!

Why can this error appear in the Bitrix24 application?

"error: ID is not defined or invalid"

I get the ID number from the same entity one step earlier and insert in the next one. But during the test it gives an error (

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Best answer by Andrey 29 April 2021, 18:15

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8 replies

Userlevel 7
Badge +14

Hi @Andrey 

Please provide screenshots of how your Zap steps are currently configured, thanks.

Userlevel 1

Hi @Andrey 

Please provide screenshots of how your Zap steps are currently configured, thanks.

Ofcourse, sorry


 

 

Userlevel 1

@Troy Tessalone Hello sir! Have you any thoughts?

Userlevel 7
Badge +14

@Andrey 

May be best to open to a ticket with Zapier Support here: https://zapier.com/app/get-help

Userlevel 1

@Troy Tessalone Yeah, thx, have send. 

Guys, can anybody else suggest what kind of that issue?

Userlevel 7
Badge +9

Hey @Andrey - The best way to test if this is a bug or not, can often be to pass through a hard-coded value to the zap step. 

So to troubleshoot, you would:

  1. Take a known Entity ID
  2. Pass that through as a value in the zap

Then if that works, you know there’s an issue with the previous step, and it might be fixable using a formatter step. 

If however, it doesn’t work, you know it’s an issue with the zap itself, and I’d recommend reaching out to the Bitrix24 team

Userlevel 1

Hey @Andrey - The best way to test if this is a bug or not, can often be to pass through a hard-coded value to the zap step. 

So to troubleshoot, you would:

  1. Take a known Entity ID
  2. Pass that through as a value in the zap

Then if that works, you know there’s an issue with the previous step, and it might be fixable using a formatter step. 

If however, it doesn’t work, you know it’s an issue with the zap itself, and I’d recommend reaching out to the Bitrix24 team

Thank you. Yeah i tried it, didnt help(

I have wrote to Bitrix support

Userlevel 1

Problem is solved. Support has recommended change version of the Bitrix24 version 1.10 to 1.09. Thx all