I'm unable to publish my Zap draft

Hi there, friends. Thanks so much for reaching out! We definitely appreciate the feedback and ya’ll reporting this. 

The reason we recommend filing tickets with support in this case is because it can be tricky to triage new issues in the Community without knowing the full scope. While we’re always happy to add users to existing bugs, surfacing new ones can be difficult and is best left to the experts in support who have the ability to check each individuals specific settings, logs, and isolate issues to a more granular level we simply do not have in Community.

Thanks in advance for your help in getting this sorted! In the meantime, here is a workaround that has been helpful for some folks:

I’m having the same issue. This is a terrible user experience, needs to be fixed ASAP. Duplicate to publish? Seriously? Version management would be great, but not dup to pub. I vote no on dup to pub!

I am having exactly the same problem. This began as soon as the new feature of ‘edit draft’ -- while the zap was still live -- came about for me so I think Zapier introduced a bug. It will not allow me to publish my zap despite that my edit was totally trivial (to a content field, not any of the process steps of the zap itself).

I’ve done some testing on this:

1/ Duplicate zap. Will not allow saving.

2/ Turn off (duplicate) zap prior to clicking edit. Will not allow saving.

3/ Delete ‘draft’ entirely. Start over: click edit. Will not allow saving.

Basically Zapier is somewhat broken right now: you cannot save edits to any zap. I will go file a formal ticket but this is just clogging up your customer service queue, it’s clear this is something QA and tech should be looking at ASAP given the number of complaints in such a short time -- and that it seems fully broken in this respect and being able to edit/change is a critical function.

Edit: I followed the staff link posted above to create a ticket. It made me login yet again (since I had to again for this help forum, that’s the third time), then when I did successfully, returned me to the same page that asked me to login yet again. I scrolled through the page and none of the options were creating a ticket. Whether this is because it’s not registering the login, or because it’s just trying to divert me into reading FAQs and so on, I’m not sure. So, in the end, I did not create a ticket.

This worked for me (for zaps that were already published/live, but that couldn’t publish new edits/drafts): 

So, while you’re in the problematic zap (while you’re editing the draft and the “publish” button is grey and unresponsive): 

1. First click “Save draft & Exit” button; 
2. Then disable the zap (turn it off right there); 
3. The re-enable the zap (turn it back on); 
4. A popup should appear with options to publish your draft - select that option where you publish and enable your draft. 

This’s just saved the day for me! 

Jelena

I will set up a ticket if the behaviour persists … NOTE - I agree that the behaviour the prompted the original complaint has changed since I first posted. Things are working better now.

UPDATE, I tried turning off the zap, and then editing. Once I did this and click to save draft, I got a new message asking if I wanted to publish. 

If you cannot publish without disabling Zap, it seems Zapier should have a message explaining this, rather than make users search forums for an answer. Very disappointing to be wasting time on a problem that is easily avoidable with some on screen guidance.

This seems to be a wider community issues, rather than each of us contacting support individually, could you let us know if :

^^  ...this is the best solution?

Are we really expected to have multiple versions of the same Zap, each with its own little update?

Can you please let us know how to re publish existing Zaps, that have been edited/updated. 

Hey @MikeTak thanks for surfacing this! I am not sure why this is happening for you so I would recommend reaching out to our support team so they can dig in further: https://zapier.com/app/get-help

Keep us posted with the outcome! We’d love to inform others that may be experiencing this issue as well!

Thank you so much Jelena !

I am also have the exact same issue as OP

THE MOST ANNOYING FEATURE!!!!!!!!!!

Ah… So it’s not just me! I can manually trigger each step, but obviously this is not ideal! I have logged a support request. Hope the devs can resolve this soon.

I’m really sorry for the frustration with this feature, I know that it sucks when you just want to do your thing and an app gets in the way!

@Annemiekevh Could I ask you to get in touch with the Support Team using the Get Help form? They will be able to take a closer look at your Zaps with you and see if there’s anything that we can do to help. Thanks!

This worked for me! Hope Zapier fixes this ASAP though… Lost half an hour finding for a solution

Hi @JWS Thanks for posting something that worked for you, I really appreciate you finding something that will work for some folks. 

We’re asking users to submit a ticket to the Support Team because we know that in some cases this issue is caused by a bug or if it’s due to a user not understanding something about the way that drafts work. The Support Team can take a look at your Zaps with you in a way that we can’t do in the Community and so are in the best position to identify whether someone is running into the bug or need some help using the drafts feature. 

I do understand that it’s frustrating that the feature isn’t working in the way that you’d expect and I know that our team is looking at a) resolving any bugs and b) making it more clear if a Zap draft wont publish for other reasons (eg if the draft hasn’t been changed from the original or if a user has reached the maximum number of Zaps that they’re allowed on their plan). Thanks for your patience!

Same here. I just signed up for Zapier with my new company and all of this edit draft business is such a pain in the ‘aristotle’. What are you thinking Zapier to publish a feature that has this terrible bug??? Fix this ASAP.

Your dev team should not have published this ‘draft’ issue into PRODUCTION. Very amateur and is causing a load of issues.

What’s the ETA on being able to confidently use Zapier?????

I just followed Dcanosa’s recommendation and it worked for me.

Thanks for sharing. It’s a workaround. Triggering a status update in the back end of Zapier by turning off the Zap and starting it again.

SAME.

Did anyone find a solution?

THIS DID NOT WORK: 

@fotorecordprintcenter, @OneWorldCourier and @davebsinger I know that this is really frustrating and I’m sorry that we don’t have an update on this issue. Could I please ask you to contact the support team using the Get Help form? The Team may be able to help you with this, and if not each and every user added to the issue report lets the dev team know how many folks are being affected by the issue. Thank you!

I have tried all of the tricks people have posted here (thank you so much for the research, you’re quicker to respond than zapier 😅) but nothing works. Half of my zaps are still unpublished and my workflow is totally stuck….. 

Zapier needs to come up with a solution asap, I think I will be moving on to a competitor, I cannot afford to wait, my zaps are unpublished since 7 days !

This is just an absolute farce… for Zapier to have a know issue like this and just let it roll on for days without resolving the issue (while they send the support team off an a jolly) is just unbelievable!

If there’s a known issue they can’t fix within a small timeframe they should roll the version back, not leave people stranded and wasting their time!! 

I’m quite new to Zapier and have wasted most of the day thinking I’m doing loads of stuff wrong, when the reality that it’s not saving any of my edits and none of the workarounds are working for me either!  Highly unprofessional for a company of this size… I only started using this because the application that I’ve wasted most of today trying to complete thought it would be a good idea to do a Zapier integration before a standard open API.  

Same exact issue. All I did was re-name a Zap, and then it stopped working. This is a very big problem, and I’m beginning to get customer complaints because of the issue. Zapier needs to do something about this ASAP. FYI, I filed a ticket, and just got a message that the team is “on a retreat.” 

I am also having this problem. I cannot publish my edited draft. PLEASE HELP!!