We've built a zap that is triggering an Asana task to get created (this is working as expected). We want to be able to update some of our custom fields though even when we click on "Refresh Fields" isn't not showing the fields. Does anyone know how to get custom fields to appear when triggering a new task to get created in the Zapier builder?
It says in this documentation that it should be possible: https://zapier.com/blog/updates/856/asana-custom-fields-support
Best answer by alex
Hey
When you refresh the fields and they don't come up, do you by chance have 2 projects listed? Yes, the integration let's you select multiple projects, but when you do, it gets confused as to what custom fields to show, so it doesn't show any.
Another area where we ran I to this was when you're using a custom variable as the project ID. It seems Zapier doesn't recognize the custom ID written even if it's a valid Asana Project ID unless selected specifically from the drop-down.
We use Webhook functionality to connect to Asana all the time now though because of some of these issues. Also, searching for an Asana Task based on custom field value (support ticket 😵 for example, is something we use all the time. You need to use a custom Webhook to accomplish this type of thing though, the Asana Zapier connector is a bit buggy/limited in some of these unique use-cases.
Cheers!
Hi
I know in one instance (not involving Asana), I found that there was a "pagination" problem where the API connection only returned the first n fields. The folks at Zapier support were able to track down the issue and get it resolved.
I can't be certain if what you're experiencing is related or not, but it's probably worth a shot!
+9Hey
+2Hey
When you refresh the fields and they don't come up, do you by chance have 2 projects listed? Yes, the integration let's you select multiple projects, but when you do, it gets confused as to what custom fields to show, so it doesn't show any.
Another area where we ran I to this was when you're using a custom variable as the project ID. It seems Zapier doesn't recognize the custom ID written even if it's a valid Asana Project ID unless selected specifically from the drop-down.
We use Webhook functionality to connect to Asana all the time now though because of some of these issues. Also, searching for an Asana Task based on custom field value (support ticket 😵 for example, is something we use all the time. You need to use a custom Webhook to accomplish this type of thing though, the Asana Zapier connector is a bit buggy/limited in some of these unique use-cases.
Cheers!
+1I've used Asana within Zapier quite a bit and have run into similar issues. I find the custom field value that
Sorry to revive an old thread but I’m having the same issue when connecting with Jotform and I don’t understand the webhook reference. Anyone have a guide on how to make this work? cc
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