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How to forward emails based on the sender address

  • 17 April 2020
  • 1 reply
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When an email is received by Outlook I would like to forward the email to an address that is specific to each sender. Actually, the destination email addresses are the email addresses of Trello cards that should be updated every time an email is received from a client.

The flow is something like this:

  1. When Email received
  2. Use from address person_a@domain.com 
  3. → look up destination address in a table
  4. → Forward to newaddress@wherever.com that was in this table

The lookup list of ‘from address’ mapping to ‘forward to’ addresses has to be manually maintained - the rest should be automatic. Any ideas?

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Best answer by Liz_Roberts 21 April 2020, 16:41

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Hi @Charry2014 ,

Thanks for reaching out!

This exact workflow is not currently possible as there is no “forward email” action in Outlook. You would need to take the contents of the email and put it in a new email, which I know is not ideal but may be a possible workaround.

I know that is not the answer you were hoping for but please let us know if you have any additional questions- happy to help!