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How to connect tickets in LiveChat of only a specific group?

  • 14 October 2020
  • 1 reply

Userlevel 1

Hello, I want to connect LiveChat with JIRA Service Desk and when a ticket of a specific group is created in LiveChat then a ticket is created in our JIRA Service Desk Project. I managed to do that but for all LiveChat tickets. I want tickets of a specific group in LiveChat to follow this zap, not all LiveChat tickets.

How can I specify the group and where? 


Best answer by Troy Tessalone 14 October 2020, 16:40

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Userlevel 7
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Try adding  a Filter step: