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Question

How to add Kanbanize comments as private notes on Freshdesk tickets?

  • 20 August 2021
  • 4 replies
  • 24 views
M

Hi how do I get a Kanbanize comment to be created as a private note withing a Freshdesk ticket.
Our clients log tickets via Freshdesk and when it is a but I will log a ticket to dev via Kanbanize, I would like to link the two.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @mr robot 

Use the Webhooks apps as your Zap trigger: https://zapier.com/apps/webhook/integrations

You’ll have to use Webhooks in Kanbanize: https://knowledgebase.kanbanize.com/hc/en-us/articles/360015393251-Webhooks-in-Kanbanize

The Kanbanize supported events for triggering a webhook are:

  • "Card created"
  • "Card details changed"
  • "Card deleted"
  • "Card moved"
  • "Card archived"
  • "Subtask created"
  • "Subtask updated"
  • "Subtask deleted"
  • "Comment created"
  • "Comment updated"
  • "Comment deleted"
  • "Board renamed"
  • "Board archived"
  • "Board unarchived"
  • "Board deleted"
  • "Board structure changed"
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Hi Troy Tessalone, thank you for the response. The web hook seems to be the best option yet. Unfortunately I see the webhook trigger is a premium feature.

Troy Tessalone
Userlevel 7
Badge +14

Hi @mr robot 

Yes, sometimes certain apps/functionality in Zapier or the apps involved require higher plans.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Thank you Troy, I will take a look at the paid option. I will have contacted Kanbanize for there views.

 

Regards

 

Grant

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