New here, so sorry for any ignorance.
I’m trying to create a zap that looks at linear tickets within a specific project and notifies me if any Linear tickets have 3 or more Zendesk tickets linked to them.
I’m unsure if Zapier has data for history so maybe this is possible if not only we can see the Links section in Linear tickets via Zapier (haven’t seen a way yet) but we can then also add a notification if a third, or more Zendesk tickets is added.
In our current workflow we have a ‘Links’ section within Linear tickets and we add any Zendesk ticket related to that single Linear ticket. I want to know when it goes over a specific threshold such as if there are three or more links within a Linear ticket then notify my via slack.
Thanks,
Nate
How do I send Slack notifications for linked Linear tickets with three or more Zendesk tickets?
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3 October 2023
Hi
Good question.
Can you provide screenshots for an example to help us better understand?
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3 October 2023
I can’t show much because of internal info. But we have a field in each Linear ticket called Links, it shows links to github merges and PRs for a related branch for that ticket as well as any related Zendesk ticket. Is shows in the ticket right before the activity section which has the comments.
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3 October 2023
It looks like this happens within linear as an integration with Zendesk.
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3 October 2023
What would be the Zap trigger event?
You may have to use the Linear API: https://developers.linear.app/docs/
App APIs can be used in Zaps via these apps:
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3 October 2023
Assuming I could track the Zendesk tickets. I could trigger it based if an issue is updated. Then use a filter to see if 3 or more are attached.
It’s too bad I can’t just use a text search for ‘Ticket #’ because they are always in that format, but i am unable to text search within that specific field. Unless there is a way to search through the full ticket?
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3 October 2023
Try this Filter condition:
[Ticket #] “(Number) Greater Than” 2
Userlevel 7
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3 October 2023
A Filter condition has 3 arguments.
Help: https://zapier.com/apps/filter/help
- Top: This is always a dynamically mapped variable from a previous step.
- If there is a value returned from Linear for the # of Links for a Ticket, then choose that.
- Middle: (Number) Greater Than
- Bottom: 2
Userlevel 7
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3 October 2023
We would need to see screenshots of the DATA OUT from the Linear Zap trigger step to better understand the structure of the “Links” data point.
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3 October 2023
Ok, so the big issue here is still seeing the Zendesk tickets attached within the Linear ticket and using that as a trigger. My next question is can we track that a Zendesk ticket was added to the Linear ticket using the comments?
When a new Zendesk issue is linked it does show that in what i presume is the comments section, as it’s the same section people leave a comments in. Is there any way to use this as a trigger?
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3 October 2023
Available Linear Zap triggers/actions: https://help.zapier.com/hc/en-us/articles/8496292155405-Share-a-template-of-your-Zap
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