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I have boards in monday.com that users use to submit requests. 

I have zaps that take that info and create a ticket in Autotask. Once the ticket is created, how can I retrieve the ticket number from Autotask to update monday.com?

Hi @SergeAdam 

Good question.

The Autotask Zap step should return a Ticket ID.

Then you can use this Zap action: Monday - Change Multiple Columns Value

 

Thank you sir. That works.

 

That’s great news @SergeAdam! Big thanks to Troy for lending a hand here!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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