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Best answer

How do I retrieve the Autotask ticket number to update monday.com?

  • Oct 19, 2023 4:02 PM UTC
  • 3 replies
  • 119 views

I have boards in monday.com that users use to submit requests. 

I have zaps that take that info and create a ticket in Autotask. Once the ticket is created, how can I retrieve the ticket number from Autotask to update monday.com?

Best answer by Troy Tessalone

Hi @SergeAdam 

Good question.

The Autotask Zap step should return a Ticket ID.

Then you can use this Zap action: Monday - Change Multiple Columns Value

 

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Answer
  • Oct 19, 2023 4:04 PM UTC

Hi @SergeAdam 

Good question.

The Autotask Zap step should return a Ticket ID.

Then you can use this Zap action: Monday - Change Multiple Columns Value

 

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
    • SergeAdamBeginner
    • Author
    • Beginner
    • Oct 19, 2023 8:59 PM UTC

    Thank you sir. That works.

     

      ken.a
      Forum|alt.badge.img+6
      • ken.aZapier Staff
      • Zapier Staff
      • Oct 20, 2023 6:02 AM UTC

      That’s great news @SergeAdam! Big thanks to Troy for lending a hand here!

      If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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